Answers before you start
How eBinaa works for contractors, consultants, and design offices: registration, projects, contracts, fees, and support.
About eBinaa
What is eBinaa?
eBinaa is an Omani platform that helps project owners find design, supervision and contracting companies, compare proposals, organize contracting and track their projects. Available services and steps vary by project type and journey.
Is eBinaa a government entity or a bank?
No. The platform is operated by Binaa Professional Services, independently of Oman Housing Bank. The bank handles financing decisions and procedures, while eBinaa provides platform services.
How is eBinaa connected to Oman Housing Bank?
eBinaa works with Oman Housing Bank to organize projects covered by the collaboration and align their steps with the bank's requirements. A project or company being on the platform does not mean financing approval or a guaranteed project award.
Can I use eBinaa if I am not an Oman Housing Bank customer?
Yes. You can use the eBinaa journey for an independently funded project. Oman Housing Bank procedures and its subscription fees apply to services and projects covered by the bank's journey.
Who uses the platform?
The platform serves project owners, contractors, consultants, design firms and developers, depending on the services available for each role. Some services require verification, a subscription or completion of project requirements.
Does eBinaa carry out construction or supervision itself?
Design, supervision and construction are the responsibility of the companies you engage under their contracts. eBinaa helps organize information, procedures and project tracking; it does not replace the contractor, consultant or financing provider.
Does registration guarantee a successful project or financing?
No. The platform helps clarify information and record decisions, but financing remains subject to the bank's decision and delivery depends on the project parties fulfilling their obligations. No badge guarantees an outcome or a risk-free project.
Can I use eBinaa on my phone?
Yes. You can access the website through your phone's browser. If you have trouble uploading files or viewing a page, send support the page name and a description of the problem without sharing your password or verification code.
How do I contact support?
Contact eBinaa by WhatsApp or phone on +968 7755 3010, or email support@ebinaa.com. For financing eligibility, bank decisions or disbursements, contact Oman Housing Bank or your relevant branch.
Where can I find the terms that apply to me?
Review the terms and privacy policy shown when registering or using a service, together with your project contracts. These FAQs explain procedures; they do not amend contracts or replace financing terms.
Account, privacy and support
How do I create an account?
Select registration, enter your details and the required phone number, complete verification and follow the account setup steps. Use a number you can access to receive verification messages and notifications.
What should I do if I do not receive the verification code?
Check that your number is correct and can receive messages, then use the available resend option. Contact support if the problem continues. Linking an Oman Housing Bank account may require you to update your number with the bank.
How do I recover my account if I forget my password?
Use the Forgot Password option and follow the verification instructions. If you no longer have access to your phone number, contact support to complete account ownership verification.
Can I register as a client and manage a company from the same account?
Yes. You can add your company through the Add Company option, subject to verification of your role and authority to manage it. Client and company permissions depend on the role you are using.
Can I change my phone number?
If you cannot change it in account settings, contact support and follow the required verification steps. Updating your number in eBinaa does not automatically update it with Oman Housing Bank or other entities.
How are my documents and personal data used?
Data and documents are used to provide services, manage projects and verify information under the privacy policy and relevant consents. Necessary information may be shared with project parties and service-related entities in accordance with that policy.
Are my land documents or financing details shown publicly?
A company's public profile is separate from project and financing documents. Check the service's privacy notice and access permissions to understand who can view your information. Contact support before uploading if you need clarification.
Should I share my password or verification code with an employee?
Do not share login details or verification codes. Use the available team permissions to give each user access appropriate to their responsibilities.
How do I request account deletion or correction of my data?
Contact support and specify your request and the data concerned. Requests are subject to identity verification, the privacy policy and relevant record-retention and contractual requirements. Deleting an account does not necessarily erase all project records immediately.
How do I stop marketing messages?
Use the unsubscribe option in the message, if available, or contact support. Messages needed for account security or service delivery may continue. Do not remove contact details needed for an active project simply to stop marketing.
What should I include when reporting a problem?
Include the project number or commercial registration number where relevant, the step involved, when it occurred and a screenshot if possible. Hide passwords, verification codes and sensitive payment information.
What if the platform becomes unavailable near an important deadline?
Report the problem immediately, retain evidence of the issue and the time of your attempt, and ask for the approved alternative procedure. Do not assume an access problem automatically extends a tender deadline or changes contractual obligations.
General questions for project owners
Is eBinaa free for clients?
Creating a client account and using basic platform services are free. Design, supervision, construction, testing and any paid additional services are separate costs explained before you request them.
How do I start a construction project?
Start with your budget, complete the land and drawing information, select a consultant and define the scope before requesting contractor proposals. After comparing and selecting, review the project summary and complete contracting and start-up requirements.
Do I need engineering experience to use the platform?
You do not need to prepare every technical detail yourself. Your consultant helps you understand the scope, specifications and proposals, while you make decisions about your budget, choices and obligations.
Can I invite a contractor or consultant I already know?
Yes. You can invite your preferred company, provided it completes the relevant registration and eligibility requirements. Oman Housing Bank projects must also meet the bank's requirements.
Can I bring an existing project onto eBinaa?
Contact the team to review the project's status, contracts, payments and completed work before confirming whether it can be added. Registration does not automatically alter existing rights or approve previous work.
Can I manage more than one project?
Contact the team to determine the appropriate journey for each project and whether it can be added to your account. For financed projects, each project's eligibility and financing limits are subject to bank requirements.
Who selects the contractor and consultant?
You select them after reviewing profiles and proposals, with technical advice from the consultant. In a financed project, your selection remains subject to any eligibility or acceptance requirements applied by the bank.
Is the lowest price always the best option?
Not necessarily. Compare scope, exclusions, duration, company experience, team and current workload alongside price. Clarify any material differences before making your choice.
Client journey: Budget
How much does it cost to build a home in Oman?
Costs vary with floor area, design, site conditions, specifications and finishes. Use the construction calculator for an initial estimate, then base your budget on a clear scope and actual proposals.
Is the calculator estimate a binding quotation?
No. The calculator is an initial planning tool, not a contractor quotation or financing approval. Prices may change after drawings, site assessments and scope definition are complete.
Is the cost per square metre the same for every project?
No. It can vary with design, number of floors, location, specifications and how the area is measured. Compare proposals based on the same requirements.
What costs should I check in addition to construction?
Review design and supervision fees, tests, permits, utility connections, site works, applicable taxes and anything excluded from the contractor's proposal. Allow an appropriate contingency rather than assuming the construction price covers everything.
What if proposals exceed my budget?
Review the floor area, specifications and scope with your consultant, then request updated pricing for agreed changes. For bank projects, confirm how the funding gap will be covered before committing to the contract.
Client journey: Land and drawings
Which land documents do I need?
Prepare the title deed, cadastral plan (krooki) and land location details, then upload the documents requested in your project journey. Additional documents may be required depending on the land, financing provider and approval requirements.
Why does the consultant visit the site before tendering?
To record conditions such as levels, access, services and visible constraints, and identify further tests or information needed. The visit helps define the scope accurately but does not replace specialist testing.
Do I need a soil test?
Your consultant identifies the required tests based on the project and relevant authority requirements. Soil suitability and foundation type cannot be established from photographs or a visual inspection alone.
Who arranges site testing?
Coordinate with your consultant to identify the test, qualified provider and who pays for it. Keep results in the project documents so design and pricing use the appropriate information.
Can I request final prices before the drawings are complete?
You can obtain an initial estimate, but meaningful comparison of contractor proposals requires clear drawings, scope and specifications. Complete the tender documents before agreeing a final price.
Which drawings are needed for construction?
They usually include architectural, structural, electrical and plumbing drawings, together with project-specific details and approvals. Your consultant determines the documents and approvals required for your case.
Can construction start before approvals are complete?
Complete the required approvals and contractual start conditions before carrying out the relevant work. Selecting a contractor or uploading drawings is not, by itself, permission to start construction.
Will a ready-made design suit any plot?
No. The designer must review the plot's dimensions, restrictions, levels, orientation and your needs. Plot area alone is not enough to confirm that a design is suitable.
How long does it take to prepare the design and drawings?
The timeframe is agreed with the design firm based on scope, revisions and required approvals. There is no single guaranteed timeframe for every project or for authority approvals.
Client journey: Consultant and scope
How do I choose a supervising consultant?
Compare experience, projects, team, supervision scope and fees. Clarify the visits, reports and response requirements. Do not choose on fees alone.
Can I compare several consultants?
Yes. You can invite consultants and compare their proposals within the options available for your project. Any applicable invitation limit is shown in the journey.
Is the design firm also the supervising consultant?
The same company may provide both services if qualified and contracted to do so, or different companies may handle them. Ensure each service has a clear scope, fee and responsibilities.
Do I need a consultant for the construction journey?
The construction journey includes a consultant to review requirements and monitor work within the supervision scope. Oman Housing Bank projects must also meet the bank's approved-consultant requirements.
What does the scope of work include?
It defines work, materials, specifications, quantities or measurement methods, price inclusions and exclusions, and procurement and execution responsibilities. A consistent scope helps compare contractor proposals and reduce disputes.
What is the difference between structural works and turnkey construction?
Structural works cover the structural items specified in the contract. Turnkey construction includes a broader agreed scope of finishes, systems and other works. The package name alone is insufficient; check the work list and exclusions.
How do I specify materials I will buy myself?
Record the materials, quantities or specifications, and responsibility for purchase, transport, storage, installation and delivery timing in the scope. Document the effect of supply delays under the contract.
What if the drawings and scope of work conflict?
Ask the consultant to resolve the conflict and issue clarification before pricing or construction. If a contract is in place, follow its document-priority clauses and variation procedures.
Does a standardized scope prevent all cost increases?
It reduces ambiguity but does not eliminate client changes or circumstances addressed by the contract. Any change and its cost and time effects must be documented and approved through the agreed procedure.
Client journey: Tender and contractor selection
How do I invite contractors to bid for my project?
Complete the project documents, scope and consultant requirements, then follow the tendering step and invite eligible companies. Ensure all participants receive the same version of the information.
How long is the bidding period?
The standard period stated in the tender journey is 7 days. Follow the closing date and time shown for your tender and any extension formally communicated to participants.
Am I guaranteed to receive proposals within seven days?
No. The submission period does not guarantee a specific number of proposals or participation by a particular company. This depends on the availability of eligible companies and the project's suitability for them.
What if I receive too few proposals?
Discuss with the team whether to invite more companies, adjust the tender period or clarify requirements. Any additional service fees should be explained before you agree.
Why do contractor prices differ for the same scope?
Companies differ in costs, capacity, planning, construction methods and work locations. Also check for exclusions or assumptions that may make proposals difficult to compare fairly.
Can I speak to a contractor before selecting them?
Yes. Ask about the proposal, team, schedule and construction approach. Record clarifications that affect price or scope in the project documents.
Does the consultant choose the contractor for me?
The consultant helps with technical assessment and explaining differences. You make the selection within the project's and financing provider's requirements. Do not assume the consultant has authority to select unless expressly agreed.
Is every company listed on the platform eligible for my project?
A listed profile alone is not enough. Check the activated service, verification status and project-specific requirements, including Oman Housing Bank subscription and eligibility where applicable.
Can I change project requirements during tendering?
Coordinate the change before approving it and give all participants the same information, explaining any effect on the deadline. Do not compare a price based on old documents with a proposal based on a revised scope.
Client journey: Contract, construction and handover
What should I check in the project summary?
Review the parties, drawings, scope, price, exclusions, duration, payment stages and supply responsibilities. Confirm that you can meet your obligations before completing the contract.
What is a tripartite contract?
It sets out the obligations of the client, contractor and consultant when that contract model is used for your project. Oman Housing Bank projects follow the contract template and signing procedures approved for the bank's journey.
Are all contracts signed electronically?
Signing methods vary by project journey. In phase one of the Oman Housing Bank journey, manual signing is coordinated with the branch and project parties. Do not assume all contracts are signed on the platform using a civil ID card.
When does construction start?
After the contract's start conditions, required approvals and applicable financing requirements are complete. Check the approved start date; registration or selection alone does not authorize commencement.
How do I follow progress during construction?
Review progress updates, consultant reports, photographs, requests and payments recorded in your project workspace. If the records differ from what is happening on site, request a documented explanation from the responsible party.
What is my role as a client during construction?
Make material selections and decisions on variations and requests within the required timeframes. Meet your payment and supply obligations, and use the approved project record to document approvals and observations.
When is a contractor entitled to payment?
The contract documents define each payment's conditions and the required documents, tests and approvals. Financed projects also follow the bank's disbursement requirements. Submitting a request does not mean payment has been made.
What should I do if I am unhappy with the quality of work?
Record your concerns, identify the relevant work and photographs, and request the consultant's review through the project procedure. Do not approve a stage as complete until issues preventing contractual acceptance are addressed.
Can I change materials or add work after signing?
You can request a variation, but its effects on price, time and responsibilities must be assessed and the required approvals obtained before execution. Bank projects may also require approval of any financing impact.
Does the platform automatically grant an extension of time for delays?
The project record helps document events but does not by itself grant an extension. Requests, their effects, causes and supporting evidence are assessed under the contract and the relevant approval authority.
What are the delay penalties or payment deadlines?
These depend on your project contract and journey. Check the rate, cap, approval and payment deadlines, and notice requirements in your contract rather than relying on a generic FAQ figure.
What happens at handover?
The work and required documents are reviewed, outstanding items and corrective steps are recorded, and handover records and financial obligations are completed under the contract. Keep the required warranties, instructions and final drawings.
What if defects appear after handover?
Notify the responsible party with a description, photographs and the date the defect appeared. Follow the notification and remedy process in the contract and relevant warranty. Responsibility and remedy periods vary with the defect and applicable obligation.
How are disputes or termination requests handled?
Document the facts, requests and correspondence, then follow the contract's notice and dispute-resolution procedures. Support can help with platform and record issues, but does not replace the competent dispute-resolution body or guarantee an outcome or timeframe.
Does my project automatically include insurance?
Do not assume insurance is included simply because you use eBinaa. Check for a valid policy covering the project or relevant parties and review its coverage and exclusions with the insurer.
Is 5% retained from every project?
Check your contract's retention clause for the percentage, who holds it and release conditions. Do not assume a 5% retention applies to every project or that eBinaa holds the money itself.
Oman Housing Bank client journey
Does registering with eBinaa count as a financing application or approval?
No. Financing applications, eligibility assessment and approval follow Oman Housing Bank's procedures. The platform helps with the project steps covered by the service and does not issue financing decisions.
Who can answer questions about financing amounts, eligibility and waiting periods?
Oman Housing Bank is the point of reference for these questions, financing product terms and application status. Contact the bank or your relevant branch for an answer specific to your file.
How do I link my account to an Oman Housing Bank application?
Select the Oman Housing Bank journey, provide the required identity details and consent, then verify using the code sent to your bank-registered number. Further steps depend on your application status and the data the bank makes available.
Why are my civil ID number and expiry date required?
These details are used to verify your identity and link you to the correct bank record under the service procedures. Enter them yourself and review the data-sharing notice before giving consent.
What if the bank has my old phone number?
Contact the bank to update your number and complete its verification process. Changing your eBinaa account number alone may not change the number the bank uses to send verification codes.
What if my application does not appear or account linking fails?
Check the details entered, then contact support with a description of the error. If the issue concerns application status or bank records, contact the bank or relevant branch. Do not create a duplicate application to resolve it.
Can I continue if my application is still being processed?
Available steps depend on the status provided by the bank and the activated stage of the journey. Access to project preparation steps does not mean financing approval or permission to start construction.
What should I prepare for the Oman Housing Bank construction journey?
Prepare the identity details, land information, drawings and documents requested for your application, then complete consultant and contractor selection and project requirements. The application screen and branch determine the final document list for your case.
Can I choose any contractor or consultant?
You can choose your preferred company if it meets the requirements for participating in the bank's projects. Check its current details, subscription and service eligibility before final approval.
Do I need to select again if I already have a contractor and consultant?
Tell the team and branch who you have selected so they can review eligibility and how to complete the project process. Entering their details does not automatically replace or approve an earlier agreement.
Do I need to visit the branch?
You may need to attend for banking requirements, data updates or document signing. In phase one, contracting includes manual signing coordinated with the parties and branch.
What happens after the bank approves financing?
In the phase-one journey, the contractor is asked to pay the project fee and enter the start date within 30 days of fee payment. The client is then notified and the contract is shared with the parties and branch for manual signing, subject to the conditions for starting work.
Does entering a start date mean financing has been disbursed?
No. The start date, financing approval, contract signing and disbursement confirmation are separate steps. Do not treat any one of them as confirmation that the others' requirements have been completed.
Who pays the 1% project fee?
The contractor pays it under the agreed process for bank projects. It is separate from the company subscription, is calculated on the contract value and is subject to applicable VAT as detailed in the payment request.
How are construction payments disbursed?
The stage documents, technical verification and required approvals are completed, then the bank processes disbursement under its procedures and financing terms. Consultant approval or a request appearing on the platform does not by itself mean the money has reached the account.
How can I find out why a payment is delayed?
Check the request status and any missing documents or approvals, then contact the party responsible for that step. The consultant handles technical matters, the bank handles disbursement, and support handles platform issues.
What if the project costs more than the financing amount?
Ask the bank about your required contribution and how to cover the gap, then ensure the contract and payment plan match your financial capacity. Do not assume the bank will increase financing or cover every variation.
Can I change payment stages or the project duration?
Any change must be reviewed under the project contract and bank requirements and receive the necessary approvals. Changing the contractor's internal plan alone does not change approved stages or duration.
Can the contractor or consultant be changed after work starts?
Contact the branch and team before taking action to assess the effect on the contract, completed work, payments and financing. Document the outgoing party's position and obtain approval for the new arrangement under the applicable procedures.
Does the bank or eBinaa guarantee a company's performance?
Acceptance into the journey, payment of a subscription or display of a badge does not guarantee delivery or the quality of every task. The parties' responsibilities remain defined by project contracts and financing requirements.
Company registration and eligibility
What types of companies can register?
The platform serves contractors, consultants, design firms and developers according to the available activities and services. A commercial registration does not automatically enable every service; the activity must match and the selected role's requirements must be met.
How do I register my company?
Start from the company registration link, create an account or sign in, enter identity and commercial registration details, and complete verification and the company profile. Then complete the requirements for the services you wish to use.
Who can activate a company profile?
Activation must be initiated by an authorized person under the applicable account ownership and verification rules. Team members may later receive appropriate permissions. Do not use another owner's details or verification codes.
Why is a civil ID number required alongside the commercial registration?
It verifies the person's connection to the company and authority to activate the profile under the platform's process. This helps prevent unauthorized management of company profiles.
Are my company details retrieved from the Ministry of Commerce, Industry and Investment Promotion?
The registration journey connects to ministry data to verify commercial registration details, activities and other information available through the connection. Review the retrieved details and complete the rest of the profile. Retrieving the registration does not mean company verification is complete.
What if the commercial registration details are incorrect?
Correct the official records with the relevant authority, then contact support about updating them on the platform if necessary. Do not enter details that conflict with the official record to bypass verification.
Can I register with an expired commercial registration?
A valid commercial registration is required for participation eligibility. Renew it and address any other requirements shown. If you have an active project, contact the team about ongoing obligations and the necessary steps.
What information and documents should I prepare?
Prepare commercial registration and authorized owner details, contact and office information, service areas, team details, experience, previous projects and required activity licences. For the bank journey, also prepare the account information and banking documents requested by the bank.
Can company employees manage the profile?
Team members can be added with available permissions, such as managing projects or preparing bids. The company must control access and update permissions when an employee's role changes or they leave.
What if the company has branches or more than one commercial registration?
Contact support to identify the correct profile for each registration and link authorized users. Do not create duplicate profiles for the same registration to bypass existing restrictions or subscriptions.
Can I activate more than one service?
This depends on the registered activities, company type and each service's requirements. Eligibility for design, supervision, construction and development may differ. Review the services available to your profile before paying.
Do I need an account with Oman Housing Bank?
To participate in the bank journey, you must meet its bank account and customer-information requirements, alongside subscription and eligibility conditions. Basic eBinaa registration is separate from opening a bank account.
My company is already registered with Oman Housing Bank. Do I need to pay again?
First complete the company-data link and verify your existing subscription status. Do not pay for a new subscription until it is clear whether you are activating an existing subscription, renewing or registering for the first time.
Why is my company not activated after payment?
Activation may require additional data, verification or bank checks; payment alone may not be enough. Keep the transaction reference and contact the responsible party to identify outstanding requirements. Do not pay again before checking.
Company profile, verification and reviews
What information should I add to my company profile?
Add services, service areas, office and contact details, team information, experience, previous projects and required supporting documents. Use current information and photographs and references you have permission to share.
How do company registration, commercial registration checks and eBinaa verification differ?
Registration activates the profile; commercial registration checks review available official records; eBinaa verification reviews profile requirements and is required for access to bidding. Oman Housing Bank subscription is a separate requirement for its projects. Paying one fee does not replace the other requirements where applicable.
What does a Verified Company badge mean?
It means the company has met the badge's verification requirements under eBinaa's criteria. It does not guarantee delivery of every project or certify all future information. Check the badge's scope and current status.
Does paying the verification fee guarantee a badge?
No. The fee covers the review service under its terms, while awarding the badge depends on meeting the requirements. Additional information or corrections may be needed before verification is complete.
Can verification change if the owners or team change?
Keep material profile information current and notify the team of changes. Reverification or badge suspension may be necessary depending on the change. A previous status is not permanent proof.
What does a Fully Omani-Owned badge mean?
When available, it indicates that full Omani ownership has been verified using the ownership records accepted for the profile. It does not mean every employee is Omani or certify construction quality.
What does a Recommended by eBinaa badge mean?
When available, it indicates that the company meets the recommendation criteria adopted and explained by eBinaa for the service. It is not a recommendation from Oman Housing Bank or a guarantee of a project award.
What additional qualification badges may be available?
Badges may cover areas such as verified experience, team qualifications or specialization in a project type. Available badges, criteria and assessment fees are displayed when the service is activated. Payment alone is not enough to obtain a badge.
How do I verify experience on projects completed outside the platform?
Submit project details, evidence of involvement and the client references required for the previous-project review service, after obtaining permission to share contact details. The team checks the information under the service's rules.
Does paying for a project review mean buying a positive rating?
No. The fee covers review and verification procedures, not a particular result or star rating. Ratings should reflect the reviewers' actual experiences under the applicable publication and review policy.
What should I do if I dispute a review?
Contact support, identify the review and provide your reasons and evidence. The request is assessed under the review policy. A dispute or service payment does not automatically lead to deletion.
Can I reply to or delete a review?
Reply and removal options depend on the review policy and available features. A company cannot edit a client's review itself. Use the support dispute process if you believe a review is incorrect or violates the policy.
Does the profile show the number of workers and engineers?
The profile includes team and experience information through the available fields. Distinguish company-provided information from verified information, taking account of visibility permissions and privacy.
Does a complete profile guarantee invitations or top placement in search results?
No. A complete profile helps clients understand your capabilities, but invitations and visibility depend on project requirements and available options and policies. Verification does not promise a number of projects or a fixed ranking.
Company fees and subscriptions
Which company services are free?
Creating and completing a basic company profile are free. eBinaa verification, Oman Housing Bank subscription, previous-project reviews, badges and other paid services are separate.
How much does eBinaa verification cost?
The profile verification service costs OMR 60 as a one-time fee and includes review of 3 previous projects under the service requirements. Review tax details and service terms before paying. Payment does not guarantee successful verification.
How much do additional previous-project reviews cost?
The specified packages are OMR 60 for 3 project reviews or OMR 120 for 9 project reviews. Check the package inclusions, terms and tax before purchasing. No package guarantees a positive rating.
How much is the Oman Housing Bank company subscription?
For contractors and consultants, the first-year subscription is OMR 200. Renewal is OMR 150 for one year or OMR 300 for two years, plus applicable VAT. Access remains subject to meeting eligibility requirements.
Is the eBinaa verification fee the same as the bank subscription fee?
No. eBinaa verification is separate from the Oman Housing Bank subscription. Check the service name, recipient and amount of each payment request before paying.
Does the subscription include the 1% project fee?
No. The subscription provides access to bank project services, while the project fee is a separate contractor charge linked to the contract value and collected at the specified project step. Applicable tax is added as stated in the payment request.
Is there a commission on eBinaa projects not financed by the bank?
Service or project fees may apply under the terms presented before commitment. Check the rate, calculation basis, responsible payer and due date. Bank-journey fees do not automatically apply to every project.
Are badges paid and mandatory?
Additional badges, when available, have separate requirements and fees depending on their type. Buying a badge does not replace verification or bank subscription. Review the participation requirements for the relevant service.
Does paying fees guarantee a project?
No. Fees provide the specified service or eligibility to participate when conditions are met. Selection depends on the client and project requirements. Subscriptions do not guarantee a number of invitations or a volume of work.
How do I pay fees and obtain proof of payment?
Use the payment method shown for the service and keep the transaction reference and receipt. If you cannot obtain an invoice or status confirmation, contact support or the collecting party before paying again.
What if the amount was deducted but my status did not change?
Do not immediately pay again. Send support the transaction reference, time and service name so the payment can be matched, while hiding sensitive card details.
Are fees refundable?
Refund terms vary by service, collecting party and delivery status. Review the terms before paying and submit any request to the responsible party. There is no general promise that all fees are refundable or non-refundable.
What happens when a subscription expires?
Check the expiry date and renew using the available options to maintain eligibility for the associated services. If you have ongoing projects, ask the team about the access needed to complete your obligations.
Consultant and design firm journey
How can a consultant participate in supervision projects?
Complete the company profile and supervision-service eligibility, review project invitations and documents, and submit a proposal covering fees, visits, reports and responsibilities. For bank projects, also complete the bank subscription and requirements.
What does the consultant do before tendering?
The consultant reviews drawings, documents and site conditions, identifies missing information and tests, and helps define the scope and specifications. Required reports are submitted before contractor pricing.
Can the consultant define project stages freely?
Stages must match the contract and approved project journey. In Oman Housing Bank projects, approved stages cannot be replaced with a custom breakdown without the necessary approvals.
How should I set supervision fees?
Provide a clear proposal linking fees to the service scope, visits, reports, duration and pricing of additional services. Do not assume unlimited visits or permanent site attendance are included without agreement.
Is there a fixed number of supervision visits?
There is no single number for every project. Visits and inspections depend on the supervision scope, work stages, contract and relevant authority requirements.
What is required when inspecting a stage or reviewing a payment request?
Review the work, documents, evidence and required tests, and clearly record acceptance or observations. Stage approval is a technical responsibility within your scope; it is not, by itself, bank approval to disburse funds.
How long does the consultant have to respond?
Follow the period specified in the project contract and the approved procedure for each request type. Do not apply a uniform period, such as four days, to every project and request without checking the contract.
What should I do if work does not comply?
Record the location, nature of the issue, technical reference, photographs and required corrective action, then follow up on closure and reinspection. Do not approve work that fails the acceptance requirements.
How should I handle a variation or extension-of-time request?
Review the reasons, documents, cost and time effects, and your authority, then document your recommendation or decision under the contract. Do not alter entitlements or contract duration beyond your authorized powers.
Are reports generated and consultant fees paid automatically?
The consultant remains responsible for the accuracy of approved reports and evidence. Available platform tools help organize the process, but photographs, reports and payments should not be assumed to happen automatically without review or approval.
How can a design firm participate?
Activate the design service appropriate to your registered activity and present your experience and work through the available options. State the design deliverables, revision allowance, timeframe and approval responsibilities in your proposal.
Can a firm sell a ready-made design or a complete package?
First check that design-listing services are available and review their terms. When agreeing with a client, specify whether the package includes architectural, structural, building systems and interior design, revisions and approvals. These are not automatically included.
Contractor journey
How do I access project opportunities?
Complete your profile and verification, specify services and service areas, and monitor invitations and opportunities available to your account. Oman Housing Bank projects also require the bank subscription and eligibility. Access to every project in your area is not guaranteed.
Can a client invite me directly?
Yes. A client can invite a preferred company through the project's process. Participation and selection remain subject to eligibility, proposal submission and other requirements.
Can I participate in unlimited tenders?
Participation limits depend on the opportunity type, account status and rules in effect. Check the limit shown in your account before participating. Registration does not entitle you to submit unlimited bids.
Can I decline an unsuitable project?
You can choose not to participate in an opportunity that does not suit your specialization, capacity or schedule, and inform the inviting party through the available options. Do not make time or price commitments you cannot meet.
What should I review before pricing a proposal?
Review drawings, scope, specifications, the site report, exclusions, schedule, payment terms and contract conditions. Raise questions before closing and allow for procurement, labour, equipment, overheads and applicable fees.
How do I submit my proposal?
Enter the required prices and information in the tender form, attach the requested documents and confirm submission before the deadline. Entering prices without completing submission does not mean participation has been accepted.
Can I amend or withdraw my proposal?
Check the tender rules and options available before closing, along with the proposal's validity period and terms after submission. If an amendment option is unavailable, request documented guidance. Do not assume a late amendment will be accepted.
Can I see other contractors' prices?
The tender rules presented to participants determine whether pricing information is available and when. Do not assume prices are entirely confidential or visible to everyone without checking that tender's rules.
Can I propose an alternative material or construction method?
Clearly describe the alternative and its effect on price, quality and time, and seek approval through the agreed procedure. Do not silently replace the original requirement or implement the alternative without the required approval.
What happens after I am selected?
Complete the requirements, fees and contracting within the notified deadlines, then confirm start arrangements. For bank projects, follow the approval, fee, start-date and signing sequence for the activated phase.
What planning is required after signing?
Prepare an execution, procurement and resource plan aligned with the contract stages and deadlines. Bills of quantities or other planning aids do not automatically change the lump-sum contract value or scope.
Is AI quantity and resource planning available for every project?
Available tools depend on the journey and the phase activated in your account. When using a planning aid, review its assumptions, quantities and durations before relying on it. Its outputs do not amend the contract.
What are my responsibilities during construction?
Execute the work in accordance with approved documents, manage your labour, materials, equipment and safety obligations, and submit progress updates, inspection requests and payment applications on time.
How do I request a stage inspection and payment?
Complete the stage's work and requirements, attach the required documents, photographs and test results, then submit the request through the project journey. Address observations until approval, and distinguish technical approval from completed payment.
What if the client delays a decision, supply or payment?
Record the event, date and effect, and issue notices and requests within the contractual time limits. Submit an extension or claim where justified. Recording a delay does not automatically grant compensation or an extension.
Can I carry out extra work and claim payment afterwards?
Document the variation request and complete its assessment and approval procedure before execution under the contract. Do not rely solely on a verbal promise to establish price, an extension or a bank financing commitment.
Can I move an agreement for a project found through eBinaa off the platform?
Review the project's participation, contracting and fee terms. Direct communication does not cancel agreed obligations or allow fees or financing procedures to be bypassed.
What should I prepare when closing the project?
Complete handover items and the required documents, warranties, instructions and final drawings. Review the final account and remaining contractual obligations. Handover does not cancel obligations that continue afterwards.
Property purchases and developers
Can I search for a completed property through eBinaa?
The website provides a journey for browsing listed completed properties. Confirm availability, details and price with the listing party before committing. A listing does not mean the property remains available to reserve.
What should I check before buying a property?
Review ownership, location, area, specifications, actual condition, financial obligations and sale terms. Use qualified parties for inspections and procedures. Photographs and listings do not replace checking the property and its documents.
Can Oman Housing Bank finance my property purchase?
The bank determines customer and property eligibility and the appropriate financing product. A property listing on eBinaa does not automatically mean the property is acceptable for financing or that your application is approved.
How do I list a project as a developer?
Contact the eBinaa team to confirm listing eligibility, required documents, available services and fees. Property details, prices, specifications and availability must be accurate and current.
Does submitting an enquiry count as a reservation or purchase contract?
Do not assume so. Review the terms of the action shown and any separate reservation or sale agreement before paying. Confirm the payment recipient and cancellation and refund terms.
How is buying a completed property different from choosing a project to build on my land?
A property purchase concerns a specific unit and location. Building on your land requires checking design suitability, defining the construction scope and contracting for it. Confirm the type of offer before comparing options or paying a reservation fee.
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